Refund policy
RETURN AND REFUND POLICY
Ready-to-Ship Items
We accept return requests for ready-to-ship items within 7 days of the delivery date.
To be eligible for a return, the item must be unworn, unused, unwashed, and returned with its original tags and packaging. Proof of purchase is required.
To request a return, please email support@solarashore.shop with your order number and reason for the return. Items returned without prior approval will not be accepted.
Made-on-Demand Items
Made-on-demand items are produced specifically after an order is placed and are therefore non-returnable and non-refundable unless the item arrives defective, damaged, or different from what was ordered.
Choosing an incorrect size is not considered a product defect. Customers are responsible for reviewing the size information before placing an order.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us as soon as possible at support@solarashore.shop and include your order number and clear photographs of the item.
If the issue is confirmed, Solara Shore will arrange an appropriate replacement or refund and cover the related return shipping costs.
Return Shipping
For approved returns that are not caused by a defect or an error by Solara Shore, the customer is responsible for the return shipping costs. Original shipping charges are non-refundable.
Exchanges
Size exchanges for ready-to-ship items may be accepted within 7 days of delivery, subject to stock availability. The item must meet the return eligibility conditions stated above. The customer is responsible for the exchange shipping costs unless the item is defective or incorrect.
Refunds
We will notify you after receiving and inspecting the returned item. If the return is approved, the refund will be issued to the original payment method. Processing times may vary depending on the customer’s bank or payment provider.
Cancellations
For ready-to-ship items, cancellation requests must be submitted before the order is dispatched.
Made-on-demand orders cannot be cancelled once production has started.
Contact
For return, refund, exchange, or cancellation requests, please contact:
Nothing in this policy limits any rights available to customers under applicable consumer protection laws.